Frequently Asked Questions

Shipping and Delivery At Altarnate Finds, we aim to process and ship orders promptly. Please allow 2-3 business days for order processing before your package is shipped.

Once your order has been handed over to UPS, we are not responsible for delays or issues caused by the carrier. However, tracking information will be sent to you via email so you can follow your package’s journey.

Please note: During the holiday season or high-volume periods for UPS, deliveries may experience slight delays.

U.S. Domestic Shipping - Estimated Times & Costs:

Returns All jewelry purchases are final sale, unless the item arrives damaged or there is an issue upon delivery. If you encounter any problems, please contact us at e.skyeshops@gmail.com as soon as possible. We are committed to ensuring you receive high-quality products that you love.

Earring Care Tips

Polymer clay and resin earrings are durable and easy to maintain. If they become dirty, clean them gently with mild soap and water. Avoid exposing them to harsh chemicals or extreme temperatures.

Metal Components (Stainless Steel, Gold, Silver, Rhodium) may develop tarnish over time due to exposure to water, oils, or air.

To minimize tarnishing:

Keep metal dry and handle minimally.

Store in a cool, dry location away from humidity.

To clean tarnished metal:

Use a soft cloth to gently buff and restore the shine.

For deeper cleaning, wash with warm soapy water, rinse thoroughly, and dry immediately.

Candle Care Tips To get the best performance and safety from your candles:

Trim the wick to 1/4 inch before each burn.

Allow the wax to melt evenly across the top during each use to prevent tunneling.

Never burn candles for more than 4 hours at a time.

Discontinue use when only 1/2 inch of wax remains.

Keep candles away from drafts, children, pets, and flammable items.

Wax Melt Use Tips For a safe and enjoyable wax melt experience:

Use only in an approved wax warmer.

Break the wax melt into smaller pieces if needed to fit your warmer.

Do not add water or other substances to the warmer.

Allow the wax to fully melt and enjoy the fragrance.

Never leave the warmer unattended while in use and keep out of reach of children and pets.

Once the fragrance is no longer noticeable, let the wax cool and remove it before adding a new melt.

If you have any additional questions or need assistance, don’t hesitate to reach out. Thank you for choosing Altarnate Finds for your handmade treasures!